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SHOP POLICIES
In this section you can find the basics around ordering, shipments and returns. If you have any further questions, please feel free to contact us and we will get back to your question as soon as possible.
ORDERS
Orders can be made through the website by clicking through the products and adding them to your cart. If you are having issues adding the items to your cart please contact us, so we can assist you with the issue.
If you have an special requests, feel free to leave a note and/or contact us separately to ensure we note your request.
Custom orders will need to have the specified details and will have a longer processing time.
SHIPPING
Shipping costs will be added to your total once you begin checkout. This is based on the items in your order and size of shipment. Items will be shipped out within 3-5 business days, regular shipping. You will be notified once your package has shipped.
If you need anything to arrive in a quicker manner, please contact us in order to ensure we are able to package and get your order out as quickly as possible.
If you are local in Wichita, KS and would like to arrange a pickup for your order, please use the coupon code provided at checkout to cancel out shipping costs. We will then contact you to schedule the pick up.
Custom orders and large quantity orders will have a longer processing period, up to 2 weeks depending on the order. Please contact us before ordering if the order needs to be rushed and appropriate charges can be added.
GIFT SHIPPING
If you would like to ship the order directly to the gift receiver, please let us know and we can add your gift message, plus remove any of the prices from the order. We will always try to make the order fun to open and a good surprise, especially when the order is for a gift!
RETURNS
If your purchase disappoints you through an error of our own, we will gladly pay for return shipping, correct the mistake, and ship the item back to you. If the item is not what you had in mind, we will accept a return of any unopened products, and issue a refund minus the cost of shipping once the item is back to our studio. Returns are accepted on unopened, unused items returned in new condition within 30 days of purchase. Holiday items must be returned before the holiday, or will be returned at clearance price. If something is broken when opened, please return and we will work with the vendor to correct the item. Returns are not accepted on sale items.
Custom items are non-refundable, unless there is a mistake.
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